Question 1

What is an eSIM and how does it work?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM card embedded in your device that allows you to activate a mobile data plan without needing a physical SIM card. With Nomra, you simply scan a QR code to activate your eSIM and connect to mobile networks in over 190 countries. It's faster, more convenient, and environmentally friendly!

Question 2

Is my device compatible with eSIM?

Accepted Answer

Most modern smartphones support eSIM technology, including iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, and many other devices. You can check your device compatibility in the Nomra app or visit our Device Support page for a complete list of compatible devices.

Question 3

How long does it take to activate my eSIM?

Accepted Answer

Activation is instant! Once you complete your purchase, you'll receive a QR code immediately. Simply scan the QR code with your device, and your eSIM will be activated within seconds. You can start using data as soon as you arrive at your destination.

Question 4

Can I keep my existing phone number?

Accepted Answer

Yes! If your device supports dual SIM (physical + eSIM), you can keep your primary number active while using Nomra eSIM for data. This way, you can receive calls and texts on your regular number while enjoying affordable data on your eSIM. You can manage both numbers in your device settings.

Question 5

What happens if I run out of data?

Accepted Answer

No worries! You can easily top up your data directly from the Nomra app. We'll also send you notifications when you're running low on data, so you'll never be caught off guard. You can purchase additional data packages at any time, and they'll be activated instantly.

Question 6

Is there a refund policy?

Accepted Answer

Yes, we offer a refund for unused eSIM plans. If you haven't activated your eSIM (scanned the QR code), you can request a full refund within 7 days of purchase. Once activated, the plan is non-refundable. Please contact our 24/7 support team if you need assistance with a refund.

Question 7

Do I need internet to install my eSIM?

Accepted Answer

Yes, you'll need an internet connection (WiFi or mobile data) to download and install your eSIM profile. We recommend setting up your eSIM before you travel, while you still have access to WiFi. Once installed, the eSIM will automatically connect when you reach your destination.

Question 8

Can I use my eSIM in multiple countries?

Accepted Answer

Absolutely! Many of our plans work across multiple countries and regions. For example, our regional plans cover all of Europe, Asia, or the Americas. Check the plan details to see which countries are included. Your eSIM will automatically connect to the best available network in each country you visit.

Question 9

💳 What payment methods are supported?

Accepted Answer

We support:

Credit / Debit Cards
Wallet balance (if sufficient)
Promotional discount codes

Question 10

💰 When can I use my wallet balance?

Accepted Answer

Your wallet balance can only be used if it fully covers the total purchase amount (after any promotional discounts).

Partial wallet payments are not supported.

If your wallet balance is lower than the final price, you will need to pay using a card.

Question 11

🎁 How do promo codes work?

Accepted Answer

Promo codes reduce the total price of your plan.

If a promo code is applied:

The remaining balance must be paid by card.
Wallet balance cannot be combined with a promo code unless it fully covers the discounted total.

Question 12

🔁 Can I cancel or refund an eSIM?

Accepted Answer

Once an eSIM has been successfully issued, it cannot be cancelled or refunded.

All purchases are final once the eSIM profile is provisioned.

Question 13

💸 What happens if I cancel an order?

Accepted Answer

If cancellation is allowed before provisioning:

Wallet payments may be refunded back to your wallet balance.
Card payments are not automatically refunded.
Promotional discounts are non-refundable.

5G coverage abroad,
instantly!

Get started!

eSIMs aren't just the future, they're the now!

Easily switch networks

Just landed? No problem!

Say "goodbye" to roaming

Manage your eSIM easily

Multi-Language

AI Assistance

How it works

Choose your data plan

Install and activate

Access 4G / 5G

Affordable Data Plans

Short Trip

Weekly

Monthly

Top countries

Frequently Asked Questions

Get in Touch

Email Us

Chat

Help Center

Need More Help?

5G coverage abroad, instantly!