eSIM support
Network troubleshooting
These checks help your phone register on a supported network. Success means your phone shows service and data actually works—not only that toggles are on in settings.
Please read
- Do not delete the eSIM while troubleshooting unless support asks.
- Enable data roaming on the Nomra line before assuming the plan is faulty.
- Roaming and manual network steps differ slightly by device—use the paths below.
Basic checks (all devices)
- Confirm you are in a country covered by your plan.
- Turn the Nomra eSIM line on.
- Set mobile data to the Nomra eSIM line.
- Enable data roaming for the Nomra eSIM.
- Toggle airplane mode on for 20 seconds, then off.
- Restart your phone.
Dual SIM, hotspot, and APN
Tip
These settings rarely fix a total outage, but they explain common “it works on my phone but not on my laptop” situations.
- Dual SIM: keep your home SIM for calls and SMS if you want, and set mobile data to the Nomra line while you travel.
- Personal hotspot may be disabled by some travel plans or partner networks—if phone data works but hotspot does not, check your plan or ask support.
- Manual APN is rarely needed; only enter values support gives you—wrong APNs can block data entirely.
Can’t find the menu? Use Settings search
Settings path
Search Settings for: eSIM · SIM manager · Mobile network · Data roaming · Roaming · APN · Network operators · Add mobile plan · Add network
Tip
Xiaomi, Huawei, Oppo, and other skins rename items constantly—the in-app search field is often faster than hunting through every submenu.
- Open Settings and tap the search bar at the top (magnifying glass on some phones).
- Try one keyword at a time if results are overwhelming.
- If eSIM never appears, confirm the device supports eSIM and is not locked to a carrier that blocks it.
Ask support to check
If data still fails, contact support with your country, phone model, screenshots of the Nomra line settings, and any error message. Do not delete the eSIM while support reviews it.
Instructions by device
Manual network selection
Settings path
Settings → Cellular or Mobile Service → [Nomra line] → Network Selection → turn off Automatic → pick a network
- Try one available network at a time; wait at least one minute after each pick.
- Return to automatic selection if nothing connects.
Manual network selection
Settings path
Settings → Connections → Mobile networks → Network operators → Search networks → choose manually
- Select the Nomra eSIM if the phone asks which SIM to use.
- Try different operators in the list one by one.
Manual network selection
Settings path
Settings → Network & internet → SIMs → [Nomra eSIM] → Automatically select network → off → choose network
- Wait after each manual selection before trying the next.
- Re-enable automatic selection when finished testing.
Manual network selection
Settings path
Settings → SIM cards & mobile networks → [Nomra SIM] → Network operators → Search networks
- Pick networks manually from the search results if automatic mode fails.
- Some builds use “Carrier” or “Access network” wording.
Manual network selection
Settings path
Settings → Mobile network → SIM management → [Nomra eSIM] → Network operators / Manual selection
- Search networks, then select one at a time.
- If the option is missing, update system software or try basic checks again.
Manual network selection
Settings path
Search Settings for: Network operators · Mobile network · Choose network · APN · Roaming
- Turn off automatic network selection if you see it, then pick a carrier manually.
- Try one network at a time; revert to automatic when done.
- APN changes are rarely needed for travel eSIMs—only adjust if support provides values.