This Refund Policy is part of the Nomra Terms of Service (section 5.4).
eSIM purchases are generally non-refundable once the eSIM profile has been issued. Whether a specific plan is refundable is shown in the Nomra app before purchase and may vary by plan; where a plan is marked non-refundable, the cancellation and refund options below do not apply to it.
Refund eligibility:
- Pre-installation cancellation: If your eSIM has not yet been installed on a device (status: "Not Installed"), you may cancel it through the app and receive a refund to your Nomra Wallet or original payment method.
- Wallet refunds: Amounts paid via Nomra Wallet are refunded back to your wallet balance upon eligible cancellation.
- Card refunds: Amounts paid via credit/debit card (areeba) may be refunded to your wallet as store credit, or to your original payment method. Card refunds may take 5–10 business days to process.
- Promotional discounts: Not refundable under any circumstance.
- Activated or partially used eSIMs: No refunds are available once the eSIM is installed or data has been used.
- Technical issues: If your eSIM fails to activate due to a confirmed technical issue, contact support within 48 hours for review.
Nomra reserves the right to deny refund requests that do not meet the above criteria.
Questions about a refund? Contact Nomra support through the app.