Terms of Service

1. Acceptance of Terms

Welcome to Nomra! These Terms of Service ("Terms") govern your access to and use of the Nomra mobile application ("App"), website, and eSIM services (collectively, the "Services"). By downloading, accessing, or using our App, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use our Services. We reserve the right to modify these Terms at any time, and your continued use constitutes acceptance of any changes.

2. Eligibility

You must be at least 18 years old to use our Services. By using Nomra, you represent and warrant that:

• You are of legal age to form a binding contract
• You have not been previously suspended or removed from the Services
• Your use complies with all applicable laws and regulations
• You possess a compatible device with eSIM capability

3. Account Registration

To access our Services, you must create an account by providing accurate and complete information:

• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized access
• You agree to provide accurate, current, and complete account information
• You may not share your account or transfer it to another person
• We reserve the right to suspend or terminate accounts that violate these Terms

4. eSIM Services

4.1 Service Description

Nomra provides digital eSIM data plans for mobile connectivity in 200+ countries. Our services include:

• Purchase and activation of eSIM data plans
• AI-powered plan recommendations based on your destination
• Instant activation via QR code
• Multi-language support (English, Arabic, French, Spanish, German)
• 24/7 customer support through in-app chat
• Data usage monitoring and notifications

4.2 Device Compatibility

Your device must support eSIM technology. Check device compatibility before purchasing. Compatible devices include recent iPhone, iPad, and Android models with eSIM capability. We are not responsible if your device is incompatible or locked by your carrier.

4.3 Service Limitations

• Coverage and data speeds depend on local network infrastructure
• Service availability may vary by location and network conditions
• Emergency services (e.g., 911, 112) may not be available on all eSIM plans
• Voice calls and SMS may not be supported on data-only plans

5. Purchases and Payments

5.1 Pricing

All prices are displayed in US dollars and may vary by country and data amount. Prices include applicable taxes unless otherwise stated. We reserve the right to change prices at any time, but changes will not affect already purchased plans.

5.2 Payment Processing

Payments are processed securely through:

• RevenueCat: Subscription and in-app purchase management
• Google Play Billing: Android in-app purchases
• Apple In-App Purchase: iOS purchases (if applicable)

By making a purchase, you authorize us to charge your selected payment method. You are responsible for ensuring your payment information is current and valid.

5.3 Refund Policy

Due to the digital nature of eSIM services:

• All sales are final once the eSIM QR code is generated and delivered
• Refunds are not available for activated eSIMs or partially used data plans
• Exceptions may be made for technical issues preventing activation (contact support within 48 hours)
• Refunds for Google Play purchases are subject to Google's refund policy

6. Data Plans and Usage

6.1 Plan Validity

• Data plans have specific validity periods (e.g., 7 days, 30 days, 90 days)
• Validity begins upon first activation of the eSIM
• Unused data expires when the validity period ends
• Plan validity cannot be extended once expired

6.2 Fair Use Policy

Data plans are intended for personal use only. Prohibited activities include:

• Commercial resale or redistribution of connectivity
• Using data plans as a primary internet connection (tethering/hotspot may be limited)
• Excessive automated downloads or bandwidth-intensive applications
• Activities that violate local laws or network operator policies

6.3 Top-Up and Renewal

You can top up your eSIM data through the App at any time. We will send notifications when your data is running low or about to expire. Renewals are not automatic unless you enable subscription features.

7. User Conduct

You agree not to:

• Use the Services for any illegal or unauthorized purpose
• Interfere with or disrupt the Services or servers
• Attempt to gain unauthorized access to any portion of the Services
• Reverse engineer, decompile, or disassemble the App
• Transmit viruses, malware, or harmful code
• Harass, abuse, or harm other users
• Impersonate any person or entity
• Collect or store personal data of other users
• Use automated systems (bots, scrapers) without permission

8. Intellectual Property

All content, features, and functionality of the Services, including but not limited to text, graphics, logos, icons, images, audio clips, and software, are the exclusive property of Nomra and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the App for personal, non-commercial purposes. You may not copy, modify, distribute, sell, or lease any part of our Services without written permission.

9. Third-Party Services

Our Services integrate with third-party providers:

• Firebase (Google): Authentication, database, analytics, and cloud functions
• eSIM Access API: eSIM provisioning and network connectivity
• RevenueCat: Payment and subscription management
• OneSignal: Push notifications
• Airbridge: Analytics and attribution

These third parties have their own terms and privacy policies. We are not responsible for their practices or services. Your use of third-party services is at your own risk.

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our data practices as described in the Privacy Policy.

11. Disclaimers and Limitations of Liability

11.1 Service Availability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We do not guarantee uninterrupted, timely, secure, or error-free service. Network coverage, data speeds, and service quality depend on third-party network operators.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOMRA SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions or network outages beyond our control
• Incompatibility with your device or carrier restrictions
• Unauthorized access to your account due to your negligence

Our total liability shall not exceed the amount you paid for the specific eSIM plan in question, or $50, whichever is less.

12. Indemnification

You agree to indemnify, defend, and hold harmless Nomra, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

• Your use or misuse of the Services
• Violation of these Terms
• Infringement of any third-party rights
• Your content or activities using the Services

13. Termination

We reserve the right to suspend or terminate your account and access to the Services at any time, without notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of the Services or other users
• Extended inactivity

You may terminate your account at any time through the App settings. Upon termination:

• Your right to use the Services ceases immediately
• Unused data plans and credits are forfeited
• We may retain certain information as required by law or for legitimate business purposes

14. Dispute Resolution

14.1 Informal Resolution

Before filing a claim, please contact us at support@nomra.world to attempt informal resolution. We commit to working with you in good faith to resolve disputes.

14.2 Arbitration Agreement

Any dispute arising from these Terms or the Services shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if they qualify. The arbitration shall be conducted by a neutral arbitrator in accordance with established arbitration rules.

14.3 Class Action Waiver

You agree that disputes must be brought on an individual basis only, and not as a plaintiff or class member in any class, consolidated, or representative action.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in [Your Jurisdiction].

16. Changes to Terms

We may modify these Terms at any time. When we make changes, we will update the "Last Updated" date and notify you through the App or via email. Material changes will be effective 30 days after notification. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Nomra regarding the Services.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign or transfer these Terms to any affiliate or in connection with a merger, acquisition, or sale of assets.

17.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, or network operator failures.

18. Contact Information

For questions or concerns about these Terms, please contact us: