eSIM support

Paid but no eSIM received

If your bank or wallet shows a successful payment but the eSIM is not visible in the Nomra app, do not pay again before support checks the order. A second payment can duplicate charges or orders.

Please read

Do not pay again if payment already succeeded—wait for support to confirm.
Do not delete any eSIM already on the device while resolving billing visibility issues.
Install new eSIMs only on the device you intend to use.

First checks

Wait a few minutes and refresh the My eSIMs or orders screen.
Confirm you are signed in with the same account used for purchase.
Check whether your payment app shows paid, pending, or reversed.
Restart the Nomra app and check again on Wi-Fi.

Contact support before paying again

Send support the payment time, amount, destination or plan name, account email, and any payment reference from your bank or wallet. Support can see whether an eSIM was issued or the payment needs review.

Important

Please do not attempt another payment for the same plan until support confirms the first payment status.

If you already paid twice by mistake, mention both charges in your message so support can reconcile them.